Johns Hopkins University is seeking a highly motivated and detail-oriented Dining Services Facilities Operations Manager to oversee the day-to-day operations of the Hopkins Dining campus facilities. The ideal candidate will perform a range of tasks to ensure our dining facilities (kitchen, serving area, eating space, storage, and equipment) are in excellent condition, supporting a safe and well-maintained environment for students, faculty, staff, and guests.

This position reports to the Executive Director of Operations, within Hopkins Dining and shares the commitment to create an environment that enhances the Hopkins student dining experience and supports the academic mission of the University. Hopkins Dining oversees operations in multiple buildings on the Homewood Campus and the Facilities Operations Manager will work to develop a comprehensive schedule and execution plan for maintenance, repair, and replacement of facilities, equipment, and services.

Specific Duties & Responsibilities

Facility Management

• Serve as the point of contact for Hopkins Dining equipment, services, and maintenance needs, issues, or projects. Serve as the liaison to Johns Hopkins Facilities & Real Estate and University Student Services Facilities Office for projects and maintenance.
• Manage service requests for equipment maintenance and facilities. Engages appropriate support (Johns Hopkins Facilities & Real Estate and/or Contractor) to complete needed work. Ensure requests are properly tracked, reported, and dispositioned utilizing a computerized maintenance management system (CMMS).
• Act as 24-hour emergency on call contact for Hopkins Dining facilities. Assume decision making and execution role for all emergency situations involving dining facilities.
• Develop and execute regular and preventative maintenance plans to ensure dining equipment and facilities are properly taken care of to achieve peak performance, safety, and sanitary conditions and minimize unexpected downtime.
• Coordinate and oversee work (repairs, replacement, installation, services) performed by internal (Johns Hopkins Facilities & Real Estate and University Student Services Office) and external (contractors) in Hopkins Dining locations.
• Create and maintain an inventory of furniture, fixtures, and equipment (FF&E) of dining assets. Partner with Finance to ensure accurate tracking and reporting.
• Engage with outside vendors to communicate and build relationships with contractors who provide preventative and repair maintenance and equipment and service.

Operational and Administrative Support

• Collaborate with Hopkins Dining operational leaders and support partners to identify opportunities to improve facilities related to safety, sanitation, and operational areas.
• Work with University Student Services Finance, Operations and Administration, and Facilities Office to determine and prioritize improvements across Hopkins Dining facilities.
• Assist in the development of capital budgets for Hopkins Dining. This includes contributions to a five-year plan of maintenance and facility improvement initiatives.
• Monitor equipment maintenance contract costs and review with the Dining Operations team.

Special Knowledge, Skills, and Abilities

• Experience with computerized maintenance management system (CMMS).
• Current ServSafe certification or the ability to be certified within three months of employment.
• Experience working with vendors and contractors.
• Knowledge of OSHA regulations and other safe workplace practices.
• Demonstrated ability to work in a fast-paced environment.
• Ability to prioritize multiple projects.
• Exceptional organizational skills.
• Ability to exercise a high level of independent judgment, initiative, and creativity without input from a supervisor.
• Ability to apply project management skills.
• Excellent communication skills, both verbal and written.
• Ability to exchange routine and non-routine information using tact and persuasion as appropriate.
• Proficient with Microsoft Office.

Additional Information

• This position is considered essential personnel and will be asked to be on-call via phone as needed as a point of contact for Hopkins Dining facilities operations and may need to report to campus to manage emergency situations.
• This position will also need to execute flex hours (including weekends) to accommodate maintenance, and facilities work or other events during non-business hours.

• Associate’s Degree.
• Five years of relevant experience, including building maintenance, safety compliance, management, and customer service.
• Additional related experience may substitute for required education to the extent permitted by the JHU equivalency formula.

• Bachelor’s Degree in Facilities Management, Project Management, Engineering or Business Administration or related field.

• Five to Seven year's experience in managing service, repair, and maintenance of food service facilities and equipment.

• Experience in a university setting is highly desirable.

• Experience working with bargaining units is preferred.
• Operational experience in a supervisory role or higher.

Classified Title: Facilities Operations Administrator 
Job Posting Title (Working Title): Dining Services Facilities Operations Manager   
Role/Level/Range: ATO 40/E/03/OI  
Starting Salary Range: $64,688 - $113,362 Annually (Commensurate with experience) 
Employee group: Full Time 
Schedule: Mon - Fri / 07:00am - 03:30pm 
Exempt Status: Exempt 
Location: Homewood Campus 
Department name: ​​​​​​​Hopkins Dining  
Personnel area: University Student Services