Job Description

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

MDentistry: advancing health through education, service, research and discovery.

MDentistry Core Values: Compassion, Leadership, Excellence, Responsibility, Trust, Creativity, and Inclusion.

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by:

Responsibilities*

Run/Work weekly and monthly reports; call and schedule hygiene appts, support management of clinic chair utilization by processing student appt requests via Google Sheets and MiDent exercising independent judgement/decision making; responds to all emails and phone calls from staff, faculty, patients and students

Assist students w/daily inquiries; verify student requests for patient letters throughout the day, processing via mail merge, mailing letters same day and appropriately handling mail responses; Triage all patient concerns and possibly resolving as able; document telephone conversations in MiDent contact notes; maintain HIPAA compliance; print and process Missing Charges report to ensure that treatment gets entered for proper claim processing; process internal referrals

Provide office support by copying; filing and distributing mail; schedule and provide reports for semester meetings between students; Clinic Directors and PCCs; process end of semester reports in preparation for grading; maintain office equipment and supplies; cover telephones for Ofc of Patient Services; take minutes for assorted meetings and work Dental Informatics as needed

Required Qualifications*

High School diploma or GED

Previous experience as an Administrative Asst or administrative support role

Demonstrated excellent organizational and interpersonal skills with strong attention to detail.

Strong verbal and written communication skills. 

Previous experience with computer software (Microsoft Office, excel, and Word) 

Positive customer service-oriented attitude, good attendance, and exemplary work ethic are essential.

Desired Qualifications*

Experience with Axium MiDent patient management system or computerized patient/customer management system.

Previous experience in a Dental or Medical office.

Knowledge of University of Michigan and School of Dentistry policies and procedures.

Experience with administrative tasks such as mail merge, ordering office supplies, telephone system.

Knowledge of dental terminologies.

Experience working with a diverse patient, student, staff and faculty population. 

Work Locations

This position is for the School of Dentistry's located at 1011 N University Ave.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

*Please mention you saw this ad on HigherEdPost.*

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