Job Description

• Triage and process print and copy orders using Print Shop Pro software.
• Receive and sort incoming mail, packages and deliveries.
• Process outgoing mail and packages.
• Provide support to students, staff and faculty with the printing and mailing needs via face to face interaction, phone calls and email.
• Demonstrated Outcomes:
  • Tasks are processed knowledgeably, accurately and with punctuality.

• Work respectfully and seamlessly with the other Campus Print and Mail employees.
  • Communicate well within the team, informing of statuses and problems as they arise.
  • Train and mentor student employees.
    • Work alongside student employees as they learn all the tasks needed to help provide success to the department.
    • Help create an environment to help student employees succeed and develop their workplace skills and competencies.
    • Provide evaluation and criticism fairly, objectively, and respectfully.
  • Be aware of the workload of the people around you. Seek to help whenever possible.
• Interact in a professional and courteous manner with our customers.
• Interact in a professional and courteous manner with outside carriers and vendors.
• Keep all shared work areas organized and tidy.
• Demonstrated Outcomes:
  • Recognized as a helper and problem solver.
  • Recognized as a team player.
  • Considered kind.

• Continual learning and understanding of all technology, equipment and outside services that involves print and mail:
  • As orders and requests come in, strive to be able to accomplish the needed tasks for customers.
  • Understand the capabilities and limitations of equipment and processes.
    • Anticipate customer needs.
    • Proactively modify job requests, in partnership with the customer, if they are not in the scope of capability.
  • Troubleshoot equipment and remedy issues.
    • Notice when colors are not accurate.
    • Notice if mail items are not processed correctly.
    • Accurately read and record letters and numbers to prevent errors.
• Demonstrated Outcomes:
  • Takes a proactive approach to solving internal and external issues that meet the needs of the team and customers.
  • Uses attention to detail to diagnose and adjust quality or timeliness of output.

Qualifications

• Attention to Detail: Does not let important details slip through the cracks or derail a project.
• Calm under pressure: Maintains stable performance when under heavy pressure or stress.
• Communication: Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of communication, both written and verbal.
• Confidentiality as needed.
• Customer Service: Proven skills that entice a customer to return.
• Efficiency: Able to produce significant output with minimal wasted effort.
• Flexibility/Adaptability: Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change. Ability to accept a flexible schedule that may not be consistent on a weekly basis, could include some Saturday mornings, and will change at semester transitions.
• Inquisitive: Dare to ask questions in circumstances that you are unsure of and until you understand.
• Openness to criticism and ideas: Often solicits feedback and reacts calmly to criticism or negative feedback and seeks to learn and build on this information.
• Organization and planning: Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.
• Proactivity: Acts without being told what to do. Brings new ideas to the table.
• Teamwork: Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
• Valid driver’s license
• Basic technology proficiency.
• Ability to lift or move boxes weighing up to 50 pounds.

Physical Demands

Pre-employment Screenings

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