Job Description

Plan, operate, process and report a wide range of financial aid programs and services provided by the Office of Student Financial Aid (OSFA) to a diverse student population. OFSA is responsible for the administration and coordination of federal, state and institutional financial aid programs totaling over $961 million annually and provide financial aid information and services to nearly 39,000 students.

Duties & Responsibilities -

Customer Service/Outreach Training

• Provide advice and counsel to clients of the Office of Student Financial Aid, either in-person, by telephone or through written correspondence (including e-mail).
• Be knowledgeable of all student financial aid programs and services.
• Serve as liaison with University offices and other related financial aid agencies.
• Utilize available resources and provide presentations to large groups as well as work one-on-one with students and their families.
• Represent OSFA on institutional, state and federal committees and at professional conferences and workshops.
• Develop a thorough knowledge of legislation governing financial aid programs and federal needs analysis methodology.
• Exercise professional judgment when financial aid program guidelines do not seem to adequately address a specific situation.

Program Administration

• Coordinate the staff efforts required to carry out program responsibilities and educate/train other office staff regarding the programs for which they are responsible.
• Responsible for the administration of programs and execution of procedures specified on the Office of Student Financial Aid Program Responsibilities list.
• Responsible for student awarding, disbursement and reconciliation of federal, state and institutional financial aid; accounting and funds management, maintenance of student record, application in-take and processing, verification of student records, and scholarship administration.

Required Qualifications -

• Bachelor’s degree in business, communications, humanities, social sciences, or a closely related field to the position.
• One (1) year (12 months) of professional experience working in student services, financial aid/loans or a closely related field (i.e. customer service, client services/relations) within higher education or a related agency (e.g., IL Student Assistance Commission (ISAC), tax accounting, tax preparation services, banking, healthcare, or insurance.)

Preferred Qualifications -

• Master's degree in Student Personnel, Higher Education, Business Administration or a related field.
• Successful experience in student financial aid or client services.
• Experience presenting information to large groups of people.

Appointment Information

This is a 100% full-time Civil Service 5011 - Financial Aid Associate position. The expected start date is as soon as possible after the close of the search. The budgeted salary for this position is $52,000/year. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity.

Employees hired into this position are expected to work on-site at the University of Illinois Urbana-Champaign campus on a full-time basis with the possibility of hybrid work options. Sponsorship for work authorization is not available for this position.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on January 6, 2025. Apply for this position using the Apply Now button at the top or bottom of this posting. Upload a cover letter, resume (including month/year employment dates), contact information for three professional references, and transcripts or proof of degree(s).

In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Laura Williams at lauraw@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID: 1028214
Job Category: Professional and Administrative
Apply at: https://jobs.illinois.edu

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