Senior Operator, Police Telecommunications
Job Description
Job Summary
Serves as the primary communications contact for Houston Community College (HCC) community and field officers needing assistance and/or information. Receives, evaluates, and disseminates security information. Maintains accurate and up to date police and security report files, including the handling of highly sensitive and confidential information. This position is licensed and regulated by the Texas Commission on Law Enforcement (TCOLE) and the Texas Department of Public Safety (DPS).
The Houston Community College Police Dispatch center operates 24-hours, 7 days a week. Individuals hired for this position are required to work any assigned shift including weekends, days, evenings, nights, and holidays. This position also involves working extended workdays outside of regular working hours and on-call status.
ESSENTIAL FUNCTIONS
Serve as primary contact for the HCC community needing police/security assistance via multi-modal communications, radio, telephone, e-mail, and electronic record management systems.
Coordinate with other agencies for emergency response to college facilities, 24 hours a day, seven (7) days per week.
Receive, evaluate and send appropriate, timely police/security assistance on emergency and non-emergency calls received from the college community.
Maintain 24-hour system-wide capability to coordinate notifications and communications needed in event of emergencies or disruptions of facility operations via a multi-modal mass-notification systems relaying prompt/accurate emergency information to students and staff.
Receive, evaluate, and disseminate information received via the Texas Law Enforcement Telecommunications System, The National Crime Information Center, the Texas Crime Information Center, and local Criminal Justice/Law Enforcement databases in and accurate and timely manner.
Serve as primary contact via police communications network for field officers needing assistance and information during both routine and emergency situations.
Maintain accurate and up to date police and security report files, including the handling of highly sensitive and confidential information.
Maintain a computerized active daily duty record reflecting officer and duty location assignment.
Accurate, timely entry of Real Time data into the automated police dispatch system.
Assist with various telecommunications center staff and administrative related issues/concerns.
May resolve or advise solutions for a variety of situations/problems in the absence of supervisor.
Assist to ensure all calls for service are promptly and efficiently handled by communications personnel and are transmitted or transferred to the appropriate personnel according to current policies and procedures.
Assist to coordinate telecommunications center staff work schedules to ensure all shifts are adequately covered.
Complete special projects as assigned, (i.e., researching training opportunities and developing related polices, and procedures).
Attend monthly meetings, collaborate with department managers to resolve telecommunications related issues/concerns.
Perform other duties, tasks and assignments as required.
QUALIFICATIONS
Education & Experience
• High school diploma/GED required
• Associate’s degree preferred
• 3 years higher education campus police dispatch or 4 years police dispatch experience required
Licensing & Certification
• Valid Texas Driver License
• Intermediate Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator License required
• Advanced Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator License preferred
• *Current TLETS, NLETS, TCIC/NCIC dispatch certifications required
* Applicants not currently certified are required to successfully complete TLETS, NLETS, TCIC/NCIC certification training courses with 6 months of employment.
*Applicants not currently certified as a Field Training Officer are required to complete training within 12 months of employment.
Special Skills
• MS Office Programs
• Police Dispatch System
Competencies
• Delivering High Quality Work
• Accepting Responsibility
• Serving Customers
• Supporting Organizational Goals
• Driving Continuous Improvement
• Acting with Integrity
• Thinking Critically
• Managing Change
• Communicating Effectively
Working Conditions
General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.
SECURITY SENSITIVE: This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
Per HCC Policy C: 4.7 Drug and Alcohol Free Workplace, a drug and/or alcohol test is required if a conditional job offer is made.
This position requires the satisfactory completion of a detailed work history and criminal background investigation by law enforcement to determine the applicant’s ability to meet minimum Texas DPS and TCOLE qualifications regarding police telecommunications employment.
Applicant must pass a complete criminal history and background check and have no convictions for any felony offense. Applicant must not have been convicted of any criminal offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last 10 years, and must not have received probation or court-ordered community supervision for any criminal offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last ten years from the date of the court order. Applicant must not be currently charged with any criminal offense for which convictions would be a bar to licensure.
Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We’re proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.
The Team
Be a part of a dynamic community dedicated to providing the resources, guidance and inspiration needed to create the ultimate student experience: from registration and financial aid applications to the first time they arrive at one of our Centers of Excellence or log in to their first class, from academic success planning to providing a safe environment, and from connecting them with community networks to launching them into the career of their dreams. Make their student experience exceptional.
Location
Houston is a city with limitless possibilities:
- Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
- 145 languages are spoken here.
- Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
- Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
- The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
- World-renowned medical care. The Houston metro area has long been known for its first-rate health care system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
- With over 150 museums and cultural institutions in Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.
If this sounds like the role for you and you’re ready to join an amazing team, please apply right away.
EEO Statement
Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies:
Osvaldo Gomez, Director EEO/Compliance, Title IX Coordinator
Office of Equal Opportunity and Title IX
PO Box 667517
Houston TX, 77266
713 718.8271 or hcc.oeotix@hccs.edu
HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.
Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.
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