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Occupancy Operations Coordinator

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University of New Hampshire

Job Description

Operating Title

Occupancy Operations Coordinator

Long Classification Title

Sr Information Support Technician

Campus Location

Durham

Department

UNH Housing

Summary of Position

This position serves as a member of the UNH Housing Occupancy Management Team and has responsibility for many department-wide processes and systems. The position manages the day-to-day use of StarRez (housing occupancy management system) by UNH staff and works closely with campus and USNH partners on large-scale StarRez projects and initiatives. This position has direct, front-line customer service responsibilities through the supervision and management of the UNH Housing front desk and student staff. The position also provides assistance with housing cancellations, exemption requests, occupancy-related partnerships, and other similar tasks.


Applications submitted by September 6th will receive priority review. 


#LI-KG1

Acceptable minimum level of education

Bachelor's

Acceptable minimum years of experience

2 years

Posting Number

PS4768FY25

Other minimum qualifications

Bachelor’s degree and two years of experience, Associate’s degree and four years, or combination of education and experience equal to six years.

Additional Preferred Qualifications

  • Experience with housing assignment software (StarRez) and Workday; PC, Network Server; UKG – Kronos, Digital camera, scanner.
  • Software utilization; network management.
  • Web development.
  • Graphic design.

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting

https://jobs.usnh.edu/postings/62263

Percent Time Information (FTE)

1.00

Grade

18

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.
The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

Posting Date

07/31/2024

Open Until Filled

Yes

Posting Open to Internal Candidates Only?

No

Interested Internal Candidates Exist?

No

Job Category

Hourly Staff (Non-Exempt)

Appointment Type

Regular

Equipment/Instruments

StarRez; Workday (once implemented); PC, Network Server; UKG – Kronos. Digital camera, scanner. Software utilization; network management. Web development. Graphic design.

Drivers License and Physical Requirements. Please check all items that apply.

None applicable

Duty/Responsibility

  • Responsible for day-to-day management of UNH Housing and UNH Residential Life’s use of StarRez Residential Community Management Software.
  • This includes working closely with USNH Enterprise Technology & Services (ET&S), to coordinate the development and management of StarRez for the housing portal, housing applications, room selection, student leader and employment applications, maintenance requests, summer conferences, occupancy reporting, online forms, and more.
  • Ensure functionality and ease of use/user interface of Housing Portal and StarRez.
  • Work with Housing and Residential Life to maintain data integrity in StarRez according to University guidelines.
  • Provide training and ongoing assistance/guidance to UNH staff and students in use of StarRez and the Housing Portal, to include utilizing independent thinking in diagnosing and resolving issues.
  • Provide occasional after-hours and weekend assistance during major housing seasons, including semester move-in and move-out time periods.

Duty/Responsibility

  • Manage the UNH Housing front desk and associated front-line customer service.
  • Hire, train and supervise approximately 10 student employees who staff the front desk and provide housing-related services, such as key loaners/lockouts, answering phones, and providing assistance and direction to individuals who come into the office.
  • Stay current with university and department processes/policies, as well as anticipate seasonal activity, to instruct student front desk team on all pertinent information.
  • Schedule regular meetings with staff team, both as a group and individually, and help to develop students in various skill sets.
  • Manage student staff flow of work and prepare tasks for student staff to perform when at the front desk.

Duty/Responsibility

  • Provide on-going assistance with occupancy-related processes, including reviewing cancellation requests, inactive student report, and housing requirement exemptions.
  • Processes approvals, denials, and cancellations for students on these lists.
  • Working with multiple University departments (Residential Life, Housing, Registrar, Student Accounts, Dean of Students, Study Abroad, etc.) and data systems (i.e. Banner, StarRez), confirm students’ status with university to determine approvals.
  • Apply fees to student financial accounts as appropriate.

Duty/Responsibility

  • Serve as departmental point-of-contact and representative for various partnerships and services, including the United States Census, Roomie (3D room models and item purchasing), and StarRez.
  • Other duties as assigned by supervisor.

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