Director of the Hope Health Center
Job Description
Position Summary
The Director of the Hope Health Center is responsible for vision, direction, effective management, supervision and day-to-day departmental operations for Hope College’s student health center, which provides comprehensive college health programs and services to students. This position includes administrative coordination and direction of communications, direction of services, supervision and evaluation of assigned staff, coordination of resources and information to meet student health needs and ensure smooth and efficient Department activities. This position also includes clinical components of screening, assessment, diagnosis and treatment of health conditions.
The Director of the Hope Health Center is responsible for vision, direction, effective management, supervision and day-to-day departmental operations for Hope College’s student health center, which provides comprehensive college health programs and services to students. This position includes administrative coordination and direction of communications, direction of services, supervision and evaluation of assigned staff, coordination of resources and information to meet student health needs and ensure smooth and efficient Department activities. This position also includes clinical components of screening, assessment, diagnosis and treatment of health conditions.
We are seeking someone who has an interest and willingness to develop future directions for health care in a college setting, including alternate models for funding, expansion of services, and innovative solutions in line with the College’s mission and Hope Forward vision.
Responsibilities
Responsibilities
- Plan, organize and direct Hope Health Center operations and activities.
- Ensure appropriate daily staffing is available to meet student health care needs
- Establish and maintain monthly calendar for outside providers
- Organize and assign clinic duties to staff
- Work under the guidance of a contracted part time medical director
- Coordinate and direct communications, services, resources and information.
- Publicize services to students with support of Office Assistant and other staff
- Oversee the health center website and social media account(s) alongside Office Assistant
- Coordinate vaccine clinics and other health outreach opportunities as needed
- Provide campus health announcements as needed
- Provide information at orientation to parents, RA’s, OA’s, international students and other relevant populations as requested
- Hire, train, supervise and evaluate the performance of assigned staff.
- Ensure appropriate providers are available to meet student needs
- Ensure that required licensures and certifications are current for healthcare provider positions.
- Develop department orientation and training as needed
- Supervise staff, which includes RNs, Athletic Trainers, Mid-level providers, and coordinate contracts with various part time clinical providers (including psychiatry, gynecology, orthopedics)
- Direct and coordinate hiring of new personnel within the Health Center
- Monitor and evaluate health services for financial effectiveness, operational efficiency and capacity to meet student health needs.
- Analyze and review operational budgetary and financial data.
- Review financial strategies to balance adequate services for students and offset the rising cost of healthcare for the college
- Propose and implement new models for funding for the health center
- Implementation of health service systems, standards, programs, policies and procedures.
- Maintain and update Electronic Health Record systems
- Ensure confidentiality of all medical records
- Ensure providers are following appropriate standards of care per their license
- Maintain the Up-To-Date subscription
- Review and update policies and procedures as needed
- Ensure staff are aware of college policies and procedures
- Preparation and maintenance of statistical records, reports and standing orders related to health services.
- Provide statistical reports per month and/or semester per request of administration
- Ensure County and State reports are submitted per requirements
- Provide detailed end of year report
- Submit statistics for American College Health Association national data reports
- Review and update RN protocols and immunization standard orders annually
- Serve as conduit between staff, health center and student formation leadership, such as the Vice President/Dean and Associate Dean/Director of CAPS regarding activities, needs and issues.
- Develop scheduled touch-point meetings with relevant staff members
- Maintain regular collaboration with the Eating Disorder Treatment Team and contracted Psychiatrist alongside CAPS
- Ensure CAPS staff access to EHR for shared students
- Understand and discuss clinical and logistical issues in collaboration between Health Center and CAPS staff
- Serve on various campus committees to collaborate closely with colleagues across campus and in Holland community.
- Offer knowledge related to student health needs and/or the Hope Health Center on campus
- Serve as liaison between health center staff and greater campus community
- Maintain alliances with Holland Hospital, Ottawa County Department of Public Health and other outside agencies
- Develops and administers evaluations of care provided in the Hope Health Center.
- Address student and/or parent concerns, staff concerns and administrative concerns
- Coordinate surveys as needed for feedback and continuous improvement
- Maintain all relevant local, state, and federal regulations to ensure that the Hope Health Center stays in compliance with relevant regulations.
- Manage CLIA – lab logs and certification renewals, MDHHS Disease reporting, OCDPH and ILI network weekly reports and vaccine refrigerator and freezer logs
- Provide medical clinical services within the Hope Health Center
- Based on need, may be scheduled one to two days per week in the clinic
- May be responsible to fill in for other staff as needed
Qualifications
Candidates must meet the minimum qualifications as detailed below, or file for equivalency. Equivalency decisions are made on the basis of a combination of education and experience that would likely provide the required knowledge and abilities.
Education:
- A master’s degree as a Advanced Practice Provider (Nurse Practitioner or Physician Assistant) or master’s in healthcare administration and a current State of Michigan provider license preferred
- A bachelor’s degree in nursing and a current State of Michigan Registered Nurse license
Experience:
- Minimum of five to seven years of relevant professional experience in health care services and administration. Preferred experience in college health settings.
- Current CPR certificate
- Experience with healthcare technology, including electronic health records (especially Medicat or Point & Click)
- Demonstrated ability to develop and implement strategic objectives, motivate and develop medical and administrative staff, effectively manage resources, and cultivate strong collaborative relationships with multiple constituent groups.
- Proven record of success and commitment to working with issues related to diversity, equity and inclusion, combined with an affinity for working closely with students.
- Knowledge of local and national issues, trends, and best practices in primary health care and/or college health.
- Leadership in change management
- Fully supportive of the mission of Hope College, including a demonstrated Christian commitment.
- Concern for others and ability to relate to traditional college age population, with sensitivity and tact.
- Organizational skills, attention to detail, ability to work independently and make timely and appropriate judgment calls.
LANGUAGE SKILLS: Ability to read, analyze and generate reports. Ability to respond to common inquiries or complaints from patients, family members, regulatory agencies, members of the business or college community. Ability to effectively present information to top management, public groups, and/or boards of directors.
REASONING ABILITY: Ability to collect data, define problems, establish facts and draw valid conclusions.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hazards that are critical to this profession are:
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hazards that are critical to this profession are:
- Working in a confined area for two or more hours at a time.
- Working with equipment or performing procedures where carelessness would result in minor cuts, bruises or muscle strains.
- There is a possibility for exposure to blood-borne pathogens and infectious disease.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear. The employee is occasionally required to reach with hands and arm, and climb or balance. The employee is required to use a keyboard for entering and retrieving data. Specific vision abilities required by this job include close vision, peripheral vision and the ability to focus.
While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear. The employee is occasionally required to reach with hands and arm, and climb or balance. The employee is required to use a keyboard for entering and retrieving data. Specific vision abilities required by this job include close vision, peripheral vision and the ability to focus.
Pre-employment Screenings
All offers of employment are contingent upon a background check. Some positions may have position specific requirements, such as education/licensure/certification verification, a physical, drug screening, credit checks and/or transportation record review.
Special Instructions to Applicants
Please include your resume and a cover letter with your application. In your cover letter, please describe how you would support Hope College’s mission statement.
Priority review will be given to applications received by November 12.
Priority review will be given to applications received by November 12.
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