• Responsible for maintenance of systems and coordination of all activities such as training and emergency planning.
• Community liaison to all public safety and University agencies with which the Communications Center interacts.
• Collaborate with designated administrative staff of Public Safety to ensure that all system performance requirements are being met.
• Work with and recommend system changes to police, fire, medical and other personnel involved in emergency situations to improve such services.
• Provide new and/or different system operations, reporting requirements, etc. to Public Safety personnel, soliciting cooperation and assistance.
• Respond to requests for information and assistance from Public Safety and/or other agencies.
• Directs investigation of complaints regarding performance of Security Systems Specialists and Senior Security Systems Specialists to appropriate department such as human resources, takes appropriate action as required.
• Responsible for staffing / scheduling personnel in Center; completing weekly payroll/time sheets for Security Systems Specialists and Senior Security Systems Specialists.
• Monitors the work of the Technical Support Analyst to ensure systems and operations are performing properly.
• Takes appropriate actions when equipment replacement or refreshment is required.
• Manages the budget established for communications center achieving cost saving measures.
• Ensures effective and efficient daily operation of the Communications Center through effective communications and supervision of Senior Security Systems Specialists and Security Systems Specialists.
• In coordination with Talent Acquisition, acts as hiring manager to ensure staffing levels are maintained. 
• Manages the performance evaluation process for assigned staff.
• Serves in a weekly On-Call Commander rotation, and performs tasks associated with being on-call during non-business hours.
  

Special Knowledge, Skills, & Abilities

• Ability to communicate effectively in order to perform the duties of this position.
  
• Ability to prepare written documents that are logical, coherent and grammatically correct.
  
• Knowledge of personnel rules and procedures.
  
• Ability to multi-task daily due to the varied responsibilities entailed with this position.
  
• Ability to direct and assess the work of other employees.
  
• Ability to organize and maintain personnel files, billing records and other necessary organizational records.
  
• Ability to establish and maintain effective relationships with University, law enforcement, and business contacts.
  
• Extensive knowledge of city, state and federal criminal laws.
  
• Excellent administrative skills, organizational skills, and written communications skills.
  
• Excellent interpersonal and oral communications skills.
  
• Leadership skills with experience working in a team-oriented environment.
  
• Ability to work within the university community and a strong commitment to working with students.
  
• Commitment to diversity and promoting a campus climate that encourages inclusion.
  
• Ability to maintain appropriate professional confidentiality.
  
• Ability to deal courteously and effectively with students, faculty, staff and the public.
  
• Demonstrated experience using sound judgment, flexibility and working in a team-oriented environment.
  
• Ability to assess, prioritize, and successfully resolve issues.
  
• Proficiency with personal computers, word processing, database management, Microsoft Office, Excel spreadsheets, email, and familiarity.
  
• Ability to identify required training for personnel and to properly schedule its delivery.
  
• Ability to identify operational deficiencies, problems and/or issues and to take appropriate corrective action.
  
• Knowledge to develop, recommend, accept, evaluate and implement operational and administrative procedures.
  
• Evaluate changes to the operating procedures by the Communications Center reporting requirements and related activities.
  
• Thorough knowledge of the operation and ability to establish and maintain effective working relationships with police, fire and medical partners, as well as representatives from other local State and Federal agencies and the public:
  

Technical Qualifications or Specialized Certifications

• Thorough knowledge of the technical and management goals, objectives, principles and practices commonly employed in Emergency Communications Centers.
  
• Knowledge of federal, state and other regulations and requirements governing radio and electronic transmission.

Physical Requirements 

• Must pass pre-employment background check.
  
• Successfully complete a physical/health screening examination by the Office of Occupational Health and Safety, which includes a drug screening; successfully meet and maintain Sitting in a normal seated position for extended periods of time.
  

Public Safety physical requirements

• Occasionally lifting, carrying objects weighing 10 lbs. or less.
  

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

• Highschool graduate/equivalency.
  
• Five years of experience In Communication, Call center and/or public safety agency.
  
• Three years of Management experience.
• Additional related experience may substitute for required education and additional related education may substitute for required experience, to the extent permitted by the JHU equivalency formula. 

• Bachelors' Degree.
• Advanced knowledge of network Local Area Network (LAN) and administration.
• Thorough knowledge and understanding of best practices regarding the design, deployment, and control of CCTV, emergency communications, telephone and radio frequency communications systems and policies.
• Knowledge of state, local and industry codes and standards regarding the monitoring and response to intrusion, duress, environmental and fire alarm signals; extensive communications, emergency management, or public safety experience which has included substantial involvement with administrative processes.
• Proven managerial ability with specific training in supervisory/management skills and responsibilities.

Classified Title: Campus Security Systems Manager 
Role/Level/Range: ATP/04/PD  
Starting Salary Range: $62,900 - $110,100 (Commensurate with experience) 
Employee group: Full Time 
Schedule: Monday - Friday 8 hours day 
Exempt Status: Exempt 
Location: Homewood Campus 
Department name: ​​​​​​​Security IT Support Services  
Personnel area: University Administration