Program Coordinator - Outreach and Recruitment
Job Description
Salary
$42,696.00 - $55,584.00 Annually
Location
Tacoma WA 98466, WA
Job Type
Full Time
Job Number
24-22-CS #MON
Division
Student Affairs
Opening Date
10/03/2024
Closing Date
10/13/2024 11:59 PM Pacific
FLSA
Non-Exempt
Bargaining Unit
WFSE
Salary Information
The high end of the salary range, Step M is used for a longevity step
Who We Are
Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at a great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution.
We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, TCC seeks applicants who:
- Value intellectual curiosity and innovative teaching
- Welcome difference and model respectful interaction with others
- Recognize and honor the important role that diversity brings to an educational community
- Are committed to educating a racially and socioeconomically diverse student population
- Are committed to teaching in a community college setting
- Care deeply about student success
- Intentionally support and promote efforts related to equity, diversity, and inclusion
- Honor TCC’s mission promoting equitable access to educational opportunities
- Reflect the diversity of our community
Position Summary
Perform overall coordination of the day-to-day operations for the Outreach & Recruitment office. This position manages data and communication with prospective students. This position coordinates database and records management, special events, and prospective student relations. This position works as part of a team to support: strategic communication, reporting outcomes, and activities which showcase TCC to prospective students and families. This position is involved in recruitment activities including event planning, group tours, and contact with prospective students and other stakeholders who can help build enrollment at TCC. Functioning as part of the larger Student Affairs team the Program Coordinator reports directly to the Director of Entry Services.
Essential Functions
Database Management
- Maintain content in the client relationship management (CRM) database (Slate).
- Assist in strategic delivery of technology support system messages to target populations including prospective students, parents, and high school counselor's/community advocates.
- Collaborate with staff in academic and student services departments to create tailored communication plans for their programs.
- Support the Admissions team by processing applications and outreach to students who need additional support.
- Collaborate with the TCC marketing department to update the content on the Entry Services web pages
Office Coordination
- Coordinate and maintain office processes and independently provide office support: phone, text and email.
- Coordinate publication efforts with other departments, determine needs, develop timeline, and distribute materials.
- Schedule, coordinate, document and track ongoing events including campus tours, Admission Info Sessions and on-site programming.
- Create, maintain and publicize a master calendar for Outreach & Recruitment.
- Assist in the planning, coordination, implementation and evaluation of outreach and recruitment events.
- Initiate, implement and complete projects independently and as part of the team as directed.
- Support the Director of Entry Services with administrative duties.
Prospective Student Outreach
- Greet and advise guests to appropriate resources at the Welcome Center and/or around campus.
- Appropriately refer or respond to the needs and concerns of prospective students and their family.
- Communicate both orally and in written form with prospective students and prospect partners about TCC's admission requirements, program offerings, basic financial aid requirements and regulations.
- Support the attainment of numeric recruiting goals set by Director of Entry Services.
- Support development of constructive relationships with prospective students and their families as well as high school counselors, teachers, principals, alumni, and other constituents.
- Participate in campus committees and task forces related to outreach and recruiting activities.
- Maintain up-to-date knowledge of TCC Tacoma and Gig Harbor campus programs and activities of interest to prospective students and the community.
- Professionally represent TCC to its constituents.
- Perform other related duties as assigned.
Qualifications
Duties of the position require knowledge, skills and abilities:
- Knowledge, awareness, and appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
- Excellent verbal and written communication skills.
- Excellent customer service skills; including building and maintaining internal/external customer satisfaction.
- Ethics and integrity, and sound professional judgment.
- Experience working effectively with a diverse population of individuals with different cultural and ethnic backgrounds and abilities.
- Ability to establish and maintain positive working relationships with students, colleagues and staff
- Ability to work independently and as a member of a team in a fast-paced office setting. Ability to work collaboratively across college departments and divisions.
- Outstanding organizational skills.
- Strong interpersonal skills to interact with a diverse population, both within and outside the college.
Duties of the position required experience:
Minimum Qualifications
- High School graduate or equivalent.
- 2 years of experience in a professional setting or program specialty.
- Experience working with diverse populations.
- Exemplifies outstanding customer service.
- Knowledge and experience with word processing (Word), email (Outlook) and spreadsheet (Excel) skills using Microsoft Suites and Office 365.
Preferred Qualifications
- Associates degree or higher from an accredited college or university.
- Experience producing creative, visually pleasing and informative materials (brochures, flyers, advertisements, displays, etc.) using graphic design programs.
- Multilingual
Conditions of Employment
- Successfully completion of a criminal history background check prior to employment.
Application Process
Complete application packages must include the following:
- Tacoma Community College online application.
- Resume & cover letter describing how your educational background and experience align with the responsibilities and qualifications.
Terms of Employment
This is full-time classified position scheduled to work Monday through Friday, 8:00 am to 5:00 pm. Flexibility in scheduling is required to meet department needs. The salary range is $3,558 to $4,632 per month. Flexibility in scheduling is required to meet the needs of the division. Tacoma Community College offers a comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long- term disability insurance plans; vacation, sick and personal leave; reduced tuition for the employee; and retirement benefits are also provided. For more information, please visit our employment page/employment benefits: https://www.tacomacc.edu/about/employment/. A collective bargaining agreement exists and membership in the Washington Federation of State Employees or payment of a membership fee is available anytime upon employment. The layoff unit for this position is “All Other WFSE Classified”. Degrees must be from accredited colleges or universities recognized by the U.S. Department of Education and verified by National Student Clearinghouse. International degrees will be verified for U.S. equivalency.
Kathryn Held, Section 504 Officer, Building 7, 253-566-5328. Tacoma Community College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
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