Director, Financial Operations
Job Description
Full job description
Planned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education. With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives.
Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates operating health centers across the U.S. Planned Parenthood Action Fund is an independent, nonpartisan, not-for-profit membership organization formed as the advocacy and political arm of Planned Parenthood Federation of America. The Action Fund engages in educational, advocacy, and electoral activity, including grassroots organizing, legislative advocacy, and voter education.
Planned Parenthood Federation of America (PPFA) and Planned Parenthood Action Fund (PPAF) seek a Director, Financial Operations. This position reports to the Senior Director, Affiliate Support in the Federation Leadership and Engagement department in the Federation Engagement & Impact Division of PPFA.
Purpose:
The Director, Financial Operations serves as a healthcare financial operations subject matter expert on the Affiliate Engagement Team and works with in-house and external subject matter experts to provide consulting and support to Planned Parenthood affiliates in the areas of financial health and sustainability. The Affiliate Engagement Team is a multi-disciplinary team consisting of subject-matter experts who have expertise in clinical and financial operations. The Director is responsible for advising on and/or coordinating resources pertaining to aspects of financial consulting, affiliate operations and management, and analytics. The Director will develop, plan, revise, lead, and/or support programs designed to support affiliate financial health and sustainability. The Director will work in close partnership with PPFA stakeholders and affiliates in financial analysis and sustainability. They will identify and build strategies, and tools, and share best practices to ensure optimal results.
Delivery:
- Manages the financial turnaround program, including engagement delivery and work plan activities.
- Serves as a primary team member in developing and implementing consulting services to affiliates in Financial Assessment and Support Engagements (FASE) and supports voluntary assessments as requested by affiliates.
- In partnership with the Sr. Director, improves the operational systems, processes, and policies in support of the agency’s mission, sets project goals, and develops and implements procedures and systems for monitoring project performance. Recommends program enhancements.
- Provides affiliate management with thought-partnership and provides recommendations and strategies for affiliates to decide upon and enact.
- Prepares written reports and action plans for affiliates.
- Reviews and assesses all affiliates' quarterly financial performance and manages follow-up.
- Fosters affiliate improvement in key business metrics.
- Collaborates with other work teams, and projects, as a subject matter expert for financial operations and other projects and initiatives.
- Develop tools, resources, and other guidance to help affiliates monitor and analyze costs, capacity, productivity, and viability.
- Establishes opportunities to advance affiliate relationships by identifying needs and opportunities, including participation in routine affiliate finance leaders calls, and presentations, leading to identifying emerging issues and trends.
- Oversees management and maintenance of the assigned listservs.
- Responds to affiliate requests for assistance regarding Finance and related areas.
- Participates in cross-departmental committees concerning areas of core mission. Maintains strong connections with the other departments and divisions across PPFA.
- Stays current with the Accreditation Indicators and Elements of Performance (EOPs) in order to help affiliates meet these standards and to be consistent with other departments at PPFA, in the guidance provided to affiliates.
- Involves Business Operations consultants from other functional areas as needed. Conducts all business in a way that is respectful, fiscally conservative, and focused on outcomes.
- Accomplishes department objectives by supervising assigned projects, and processes.
- Keeps the supervisor up to date on projects and initiatives.
- Carries out other assignments or special projects as assigned.
Engagement:
- The Director, Financial Operations works collaboratively with Planned Parenthood affiliates, PPFA, and external consultants to support and strengthen financial operations and support innovation.
- This position will oversee the affiliate financial support engagement program(s) and coordinate and collaborate with internal and external subject matter experts to evaluate and advise on affiliate operating positions to help affiliates achieve and improve profitability.
Knowledge, Skills, and Abilities (KSAs):
- Bachelor's degree or equivalent work experience preferred.
- Five to seven years of directly related, progressively responsible work experience in finance operations in a healthcare setting and/or consulting. Consulting experience must include direct client contact and project/team management.
- Minimum of five years relevant work experience at PPFA and/or an affiliate desirable.
- Excellent oral and written communication and interpersonal skills with developed skills in problem resolution.
- Ability to deliver strong/difficult messages in a way that generates buy-in and positive results.
- Demonstrated commitment to superior customer service and the ability to work well with a diverse workforce.
- Ability to recognize and respond to problems with potential solutions and possible negotiations in a highly professional, confidential, and sensitive manner.
- Excellent analytical skills with sharp attention to detail and the ability to meet critical deadlines.
- Ability to establish credibility with all levels of staff. Ability to provide politically sensitive advice that is accurate and honest to affiliate executive staff and/or boards of directors and that maintains a good working relationship between affiliate and PPFA, and affiliate staff.
- Knowledge of non-profit fiscal management and financial analysis and forecasting.
- Knowledge of healthcare finance and revenue cycle management.
- Self-motivator with the ability to control their own schedule and an independent decision-maker.
- Demonstrated supervisory experience with projects and people.
- Tolerance of and sensitivity to diversity.
- Ability and stamina to travel up to 25% of the time.
SUPERVISION:
May be responsible for overseeing the work of vendors, consultants, or outside contractors to ensure work meets deadlines and quality.
TRAVEL: Willingness and ability to travel up to 25% of the time, throughout the United States.
Total offer package to include generous vacation + sick leave + paid holidays, individual/family provided medical, dental and vision benefits effective day 1, life insurance, short/long term disability, paid family leave and 401k. We also offer voluntary opt-in for Flexible Spending Account (FSA) and Transportation/Commuter accounts.
We value a truly diverse workforce and a culture of inclusivity and belonging. Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We're committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
PPFA participates in the E-Verify program and is an Equal Opportunity Employer.
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Roles that are denoted as NYC, DC, or both will work a hybrid schedule, requiring 2-3 days per week in the office unless the role is denoted as onsite, which requires working onsite full time or 5 days per week.
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