Job Description

Are you passionate about employee leave and disability benefits?

Are you constantly looking at ways to enhance operations and improve customer service?

The Talent Services Department of the Johns Hopkins University Applied Physics Laboratory has an opportunity for a Benefits Administrator to partner with the Health & Welfare Benefits Manager (Section Supervisor) to administer the Laboratory’s leave of absence and disability plans. You will work closely with disability vendors, serve as the first point of contact for the leaves customer service team to provide guidance on leave and disability questions and issues, educate and support staff across the Lab on leave and disability benefits, ensure compliance with federal, state and local laws and regulations, and maintain related documentation.

As the Leave & Disability Benefits Administrator...

• Oversee administration of the Laboratory’s leave of absence and disability programs, which includes all paid and unpaid leaves categories.
• Enhance customer service to staff by providing direction and support on leave and disability plan benefits to the customer service team and to staff and supervisors directly. Serve as first point of contact for the customer service team for their questions and issues. Resolve escalated customer service issues. Work Closely with disability vendor on compliance and customer service matters.
• Provide education to support new staff and address cross-training needs. Coach and mentor leave of absence customer service team to enhance knowledge.
• Research Federal leave laws, such as the Family and Medical Leave Act, and the dynamic, changing environment of state- and local- level leave laws by analyzing government regulations and market trends to ensure that programs are current, competitive and legally compliant. Prepare and present results of this analysis and partner in implementing changes.
• Work closely with disability vendors on compliance and customer service matters. Ensure plan documentation is up-to-date and compliant.
• Create, maintain and present educational materials to staff and leaders that will enhance their knowledge of the rules and internal and external processes for the various types of leaves and disability.
• Ensure compliance with all required leaves communications, such as leave approval and denial letters.

You meet our minimum qualifications for the job if you have ...

• Bachelor's degree in Human Resources or a related subject area or equivalent experience.
• Minimum of 4 years specialized leave of absence and disability plan management experience.
• Possess superior customer service, teamwork and interpersonal skills.
• Demonstrate ability to multi-task and plan and prioritize work, including work of others, while meeting tight deadlines.
• Demonstrate excellent problem-solving skills and initiative for tackling challenges.
• Possess exceptional organizational skills, the ability to meet deadlines and have keen attention to detail.
• Have strong analytical skills with shown ability to tackle difficult problems.
• Experience in building partnering relationships with vendors.

You would go above and beyond if you have…

• Multi state leave experience.
• Workday human resources information system experience.
• Benefits certification such as CEBS or World@Work Certified Benefits Professional.

Why work at APL?

The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation’s most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.

At APL, we celebrate our differences and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL’s campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities at http://www.jhuapl.edu/careers.

APL is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law.

APL is committed to promoting an innovative environment that embraces diversity, encourages creativity, and supports inclusion of new ideas. In doing so, we are committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contact Accommodations@jhuapl.edu. Only by ensuring that everyone’s voice is heard are we empowered to be bold, do great things, and make the world a better place.

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