Who We Are

Located in the scenic Puget Sound area with nearby mountain ranges and Mount Rainier in the distance, Tacoma is surrounded by outdoor recreational opportunities such as hiking, boating and camping. Tacoma, Washington has been ranked as one of the most livable cities in the country, due to the increasing career opportunities, cultural diversity and community engagement, just to name a few.

Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at a great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution.

We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, TCC seeks applicants who:

• Value intellectual curiosity and innovative teaching
• Welcome difference and model respectful interaction with others
• Recognize and honor the important role that diversity brings to an educational community
• Are committed to educating a racially and socioeconomically diverse student population
• Are committed to teaching in a community college setting
• Care deeply about student success
• Intentionally support and promote efforts related to equity, diversity, and inclusion
• Honor TCC’s mission promoting equitable access to educational opportunities
• Reflect the diversity of our community

Position Summary:
The Enrollment Services Program Specialist 2 plays a crucial role in ensuring the smooth processing of transfer transcripts for all Tacoma Community College (TCC) students. This position also assist with evaluating and processing degree and certificate applications, facilitating student data management for TCC's Commencement ceremony, and serving as a subject matter expert to support TCC's Curriculum Committee, faculty, and staff. This position is part of the credential evaluator team within Enrollment Services. The Program Specialist 2 acts as a key liaison between programs, students, and advisors, offering guidance to ensure students meet their degree requirements and excel in their chosen programs.

Essential Functions

• Process Incoming Transcripts: Process incoming transcripts from transfer institutions and review them to determine transfer credit eligibility.
• Maintain Student Records: Maintain accurate records of completed degree, certificate, and high school diploma applications, as well as records of withdrawn applications for future reference.
• Review Transcripts: Review TCC transcripts for course repeats and non-college level courses, and process repeats accordingly.
• Evaluate Transfer Credit for Graduation: Evaluate transfer credits needed to fulfill degree requirements. Calculate Degree GPA which includes TCC credit plus transfer credit.
• Review and Interpret State Degree Requirements: Thoroughly review and interpret state degree requirements to ensure compliance and accuracy in determining student eligibility for degrees and certificates.
• Maintain Transfer Equivalency Guide: Maintain transfer equivalency rules in ctcLink for public view.
• Maintain Academic Advisement Reports: Create exceptions, directives and substitutions within AAR’s to track degree requirements. Communicate effectively with staff and students regarding missing graduation requirements.
• Customer Service: Answer department email inbox and meet with current students via appointments to review transfer and graduation inquires.
• Graduation Processing: Determine whether requirements for graduation are met. If so, post the degree for students not currently enrolled or provide preliminary results for currently enrolled students, completing processing after current grades are posted. If requirements are not met, communicate with students and advisors/program chairs and provide guidance on the petition process as necessary.
• Process Degree/Certificate Applications: Receive and process degree and certificate graduation applications. Supports the duplicate diploma order process.
• Participate in Commencement and Planning: Attend and actively participate in meetings with the Commencement Committee to contribute to the planning of the graduation ceremony.
• Serve as Subject Matter Expert (SME): Act as a resource to the Curriculum Committee regarding changes to course requirements and provide expertise on state-wide policies related to degree requirements, transfer credits, and course equivalencies.

Qualifications

Duties of the position require knowledge, skills and abilities:

• Experience using computer software including, but not limited to, email, word processing, spreadsheets, and database management.
• Attention to detail, accuracy and confidentiality.
• Ability to solve complex problems, exercise independent judgment, and convey information to key stakeholders.
• Experience in performing work in compliance with applicable laws, regulations, and policies.
• Ability to work successfully with individuals and groups representing a wide range of diverse cultural, geographic, and socioeconomic backgrounds.
• Ability to work under pressure, prioritize competing demands and be flexible.
• Strong verbal and written communication skills.
• Excellent customer service skills.
• Highly professional, ethical, and respectful of confidential data and individuals’ circumstances.
• Ability to establish and maintain positive and respectful working relationships with internal and external customers.

Minimum Qualifications

• Bachelors degree from an accredited college or university OR an Associates degree and two years of professional experience.
• OR equivalent education and experience.
• Experience working with diverse populations.
• Experience working effectively in an education or social service delivery setting.
• Excellent oral and written skills.
• Experience using Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

Preferred Qualifications

• Experience with large scale databases.

Conditions of Employment

• Successful completion of a criminal history background check

Application Process

Complete application packages must include the following:

• Tacoma Community College online application form.
• Resume and cover letter - In your cover letter, describe how your background and experience align with the responsibilities for this position.

Terms of Employment
This is a full-time overtime-eligible classified position scheduled to work Monday through Friday, 8:00 am – 5:00 pm during the academic year. Summer schedule is Monday - Thursday 7am-5:30pm. Work location is the TCC main campus. The salary range for this position is $3,619 - 4,723 monthly, starting July 1, 2024 the salary range will be $3,558 - $4,740 monthly. Flexibility in scheduling is required to meet the needs of the division. Tacoma Community College offers a comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long- term disability insurance plans; vacation, sick and personal leave; reduced tuition for the employee; and retirement benefits are also provided.

Tacoma Community College values diversity and is an Equal Opportunity Employer and Educator. Tacoma Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Stephen Smith, Title VII and Title IX, Building 14, 253-566-5055; Kathryn Held, Section 504 Officer, Building 7, 253-566-5328. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.