Student Success Guide
Job Description
Full job description
Title: Student Success Guide
Agency: Northern VA Community College
Location: Prince William - 153
FLSA: Exempt
Hiring Range: $50,000 - $60,000
Full Time or Part Time: Full Time
Additional Detail
Job Description:
General Description:
The Student Success Guide connects students on a NOVA campus with academic and nonacademic programs and services that meet their needs. The primary function of the Concierge will be to raise student awareness of support services, acting as a friendly and accessible conduit to those services. The broader aim of the Student Success Guide is to support student retention and enhance their sense of belonging at NOVA, aligning with the Retention metric in NOVA’s strategic plan. The Student Success Guide serves a diverse community of students in a manner that is welcoming, approachable, and respectful.
KSA’s Qualifications:
- Ability to acquire and retain extensive knowledge of NOVA programs and support services, as well as services available in the community
- Friendly, approachable and outgoing; relatable to students of all backgrounds
- Superior relationship-building skills with internal and external stakeholders
- Ability to respond quickly to student requests and to track outcomes
- Skilled at serving a diverse community of students in need in a manner that conveys caring and respect
- Knowledge of student retention strategies and initiatives.
- Knowledge of and belief in the mission of a comprehensive community college, particularly as it relates to student support services.
- Ability to develop, collect, interpret, analyze and manage data.
- Ability to promote collaboration and teamwork in a student-centered environment.
- Ability to solve problems using strong analytical and critical thinking skills.
- Ability to multi-task in a fast-paced student environment.
Minimum Requirements:
- Experience in an educational setting
- Experience in customer service
- Experience in workshop and/or event planning
- Experience working collaboratively with a variety of support services
- Experience in Microsoft Office
Additional Considerations
- Experience in higher education, college student life, college-level student services, and/or non-profit services
- Experience in using social media to promote awareness of products or services
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
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