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ServiceNow Business Analyst

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North Carolina State University

Job Description

Posting Number

PG193412EP

Internal Recruitment

No

Working Title

ServiceNow Business Analyst

Anticipated Hiring Range

$70,000 - $80,000

Work Schedule

Monday - Friday, 8:00am - 5:00pm

Job Location

Raleigh, NC

Department

HR Information Management (HRIM) & Analytics

About the Department

Human Resource Information Management and Analytics (HRIMA) provides a broad range of services associated with the HR Enterprise System and ancillary HR software/systems.

Core Services Include, but are not limited to, the following:

  • HR data security, compliance & stewardship
  • System Testing and Technical Training
  • Project management and process improvement
  • Reporting and Analytics
  • Employee Records
  • Time-keeping and Leave System Support
  • Data Quality Assurance

Essential Job Duties

The primary purpose of this position is to provide operational and technical consultative guidance through the collection, analysis, and translation of business requirements into technical specification documentation. The incumbent in this position will provide oversight of the HR Operations and the Centers of Excellence areas by providing consultative guidance and advice about best practices to our Internal ServiceNow HRSD platform.

General

  • Collaborate with stakeholders to gather, analyze, and translate business requirements into technical specifications.
  • Effectively communicate with business stakeholders to ensure successful execution of requirement delivery within the defined project timeline.
  • Support Organizational Change Management (OCM) efforts by providing information on the “to be” solution.


Cross Department Responsibilities – Office Of Information Technology

  • Collaborates with the OIT ServiceNow, IT Service Management, and HRIMA ServiceNow development teams to ensure successful and accurate implementation of requirements.
  • Facilitate and conduct user acceptance testing (UAT) to validate solutions consistent with the business requirements.
  • Identify and communicate project risks and dependencies.
  • Maintain knowledge of Human Resources business processes.

ServiceNow Administration

  • Train and enable stakeholders and customers on the various features and navigation across ServiceNow.
  • Create and maintain documentation including user stories, process flows, and technical specifications.
  • Identify and resolve in efficient processes and apply and practice ServiceNow best practices and recognizing opportunities for improvement with the customer experience.

Other Responsibilities

  • Other duties as assigned

Minimum Education and Experience

  • Master’s degree or Bachelor’s degree in Business Administration, Computer Science, or related field with 2 or more years of experience as an IT Business Analyst OR
  • An equivalent combination of education, training and relevant experience

Other Required Qualifications

  • Experience with the ServiceNow platform.
  • Experience with IT Project Management methodologies.
  • At least one year of experience with HCM systems.
  • Knowledge of ITIL Methodologies, with a ServiceNow Experience.
  • Strong verbal and written communication skills with the ability to effectively communicate the technical components and benefits of knowledge at all levels.
  • Experience with Agile project management tools.
  • Use excellent analytical and problem-solving skills to support and maintain the ServiceNow HRSD, employee service center and knowledge base applications.

Preferred Qualifications

  • ServiceNow certification like CSA or Completion of training programs such as Catalog Builder are considered advantageous
  • Certified ScrumMaster (CSM)

Required License(s) or Certification(s)

  • ServiceNow certification like CSA
  • ITIL Foundation

Valid NC Driver's License required

No

Commercial Driver's License required

No

Job Open Date

05/31/2024

Anticipated Close Date

Open until filled

Special Instructions to Applicants

Applicants should upload their most current resume/cv, cover letter, and contact information for at least  three professional references.

Position Number

00109017

Position Type

EHRA Non-Faculty

Full Time Equivalent (FTE) (1.0 = 40 hours/week)

1.00

Appointment

12 Month Recurring

Mandatory Designation - Adverse Weather

Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events

Non Mandatory - Emergency Event

Department ID

480201 - HR Information Management (HRIM) & Analytics

AA/EEO

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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