Job Description

About the Clark

The Clark is a leading cultural institution and actively seeks employees who are energized and motivated by its dual mission as an art museum and a center for research and higher education, dedicated to advancing and extending the public understanding of art. The Clark’s mission and its geographical location define three essential aspects of its character and identity: the quality of its art, the beauty of its pastoral setting, and the depth of its commitment to the generation of ideas. Clark employees enjoy the opportunity to live and work in the Berkshires of Western Massachusetts, a place of rich natural beauty, a dynamic environment defined by its deep cultural resources, and a region that is growing as both a center of innovation and a major tourist destination.

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Position Summary
The Business Application Analyst provides consultation and support to Clark Art Institute staff to develop, improve, and manage business technology systems, data, and processes. This role works closely with stakeholders across the institution to ensure the effective use of technology to meet the Clark's business needs and strategic goals.

Major Duties and Responsibilities (Essential Functions)
Application Administration

• Serve as primary administrator for a variety of enterprise applications, including Microsoft Office 365.
• Plan, configure, maintain, and support enterprise applications and related hardware within the Clark's technology ecosystem.
• Ensure the secure and reliable operation of enterprise applications.
• Configure, support and maintain integrations and dependencies between applications.
• Participate in the development, documentation, and regular testing of disaster recovery policies and procedures.
• Develop a working group/community of practice for functional technologists across the institution to develop and maintain standards, policies, and cross-training for institutional applications.
• Ensure that applications and related databases are configured according to best practices and compliance requirements for privacy and cybersecurity.

Consultation & Planning

• Work with stakeholders to assess technical and business needs, identifying and acting on opportunities to improve business processes and outcomes through new and existing technologies.
• Develop recommendations for hardware, software, and configurations to meet established needs.
• Assist with the development and oversight of technology and data governance standards, policies & processes.
• Encourage and support a culture of continuous improvement in support of the Clark's strategic, sustainability, and business goals.

Technical Support, Training, and Documentation

• Provide backup or supplementary Help Desk and other technical support as needed.
• Identify opportunities for end user training. Plan, develop, and provide one-to-one, group, and recorded training for Clark staff as appropriate.
• Develop and maintain support documentation for internal IT use.
• Develop and maintain support documentation for client use.

Other duties as assigned.

Minimum Starting Salary
$68,000/yr.

Minimum Qualifications
Education, Training, and Skills

• High school diploma or equivalent.
• Microsoft Office 365 administration.
• Basic understanding of database design and management.
• Basic understanding of SQL query language and reporting.
• Basic understanding of application and database integration methods.
• Understanding of project and change management methodologies.
• Understanding of business process analysis and improvement strategies and methods.
• Troubleshooting methodology.
• Customer service and conflict resolution.
• Technical documentation and training.

Work Experience

• 5+ years' experience in a related role.
• Experience working in museums, arts/culture organizations, education, or similar industry.
• Experience planning, implementing, and supporting enterprise systems and applications.
• Experience working with outside vendors for consultation, implementation, and support.
• Experience discovering, mapping/documenting, and developing technology-enabled business process solutions in an enterprise environment.
• Experience working with individuals with a variety of backgrounds and identities.
• Experience evaluating, planning, and implementing cybersecurity and data privacy policies and procedures.
• Experience supporting point-of-sale, enterprise printing, and other business hardware solutions.

Physical Demands and Work Environment

• Physical Demands: The position requires working at desk and using a computer for prolonged periods of time.
• Work Environment: Work will usually be performed in an office environment and museum spaces. The noise level in the work environment is usually low to moderate.

Employment at the Clark is contingent on the verification of background information submitted by the applicant.

The Clark is an equal opportunity employer, and is committed to the principles of diversity, equity, inclusion, and accessibility (DEIA). We strongly encourage applications from individuals from all identities and backgrounds.

The Clark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or transgender status, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation and training.

The Clark considers equivalent combinations of experience and education for certain jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.

Department: IT
This is a full time position

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