Senior Program Manager
Job Description
SUMMARY
Plan, direct and coordinate projects to ensure that project goals are accomplished within the prescribed
timeframe and funding parameters. The Senior Program Manager will act as a customer liaison to facilitate on
time delivery of planned new program initiatives, operations for Job Training and Workforce Training programs
as assigned by the Dean or Associate Dean of Workforce Training, and to ensure compliance with federal
financial aid, veterans services, and assessment activities for non-credit programs.
ESSENTIAL FUNCTIONS
● Consults with leadership and reviews non-credit program class schedules, room assignments, and
project proposals to determine goals, time frame, funding limitations, and procedures for accomplishing
project, staffing requirements and allotment of resources.
● Develops project plans specifying: goals, strategy, staffing, scheduling, contingency plans and allocation
of available resources in partnership with the Associate Dean and Dean.
● Identifies and schedules project deliverables, milestones, and required tasks.
● Trains staff and faculty on topics related to assessment, compliance for non-credit financial aid,
veterans’ services and workforce program funding.
● Establishes standards and procedures for program and project reporting and documentation.
● Reviews status reports prepared by project personnel and modifies schedules and plans as required.
● Prepares project status reports and keeps management, clients and other informed of project status and
related issues.
● Confers with workforce faculty and staff to provide technical advice and resolve problems.
● Develops business processes that ensure developed application meets all project requirements.
● Develops and maintains technical and project documentation. Coordinates the collection, compilation
and analysis or program data; develops, write and presents comprehensive (statistical and narrative)
program reports.
● Coordinates project activities with marketing/outreach, sales, operations, customer support, and client
staff to ensure goals and requirements are met.
JOB SPECIFICATIONS
Education Credentials
● Bachelor’s degree in Applied Arts, Communication, Career Technical Education or Business required.
Master’s degree preferred.
● Project Management certification is preferred.
Work Experience
● 3-5 years’ experience working in business field, higher education, or career technical education.
● Technology experience in Microsoft Office Suite, Google products, experience using high education
enterprise systems is preferred.
Skills
● Training and teaching others
● Communicating with supervisors, peers or subordinates
● Establishing and maintaining interpersonal relationships.
● Gathering information
● Thinking creatively
● Developing objectives and strategies.
● Selling or influencing others.
● Analyzing data or information
Physical Demands
● Must be able to drive to various meetings and events around the state of Michigan.
Mental Demands
● Ability to prioritize and work with multiple deadlines.
● Ability to work in a fast pace environment.
● Must maintain confidentiality.
● Must be efficient and possess good organization, problem-solving, decision-making and analytical skills.
● Must use good and independent judgement in handling sensitive or difficult situations.
Working Conditions
● GRCC will comply with any mandated health and safety requirements. Compliance information is
available on our policies website.
● Some schedule flexibility is needed to attend events or activities. Regular attendance during normal
scheduled hours 80% of the time. There is the opportunity for some schedule flexibility to meet work
needs.
NEXT STEPS / APPLICATION PROCESS
• Please fill out an application at https://www.grcc.edu/jobs. Submit a cover letter and resume. The
opportunity to apply for this position will close at the end of the day on the close date referenced at the
top of this job posting.
• Predictive Index Assessment (behavioral & cognitive) REQUIRED: In order to have your application
considered, you must complete the https://assessment.predictiveindex.com/8MMT/7b67fb77-
e253-4bee-82ba-929e65f1eb39?type=candidateba
HIRING PROCESS
GRCC uses an Evidence Based Selection Process, where we make data driven hiring decisions to help mitigate
bias throughout the hiring process. As part of this process, candidates will participate in assessments (cognitive
and behavioral), reference checks and interviews.
Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal
opportunity employer. Visa sponsorship is not available.
NONDISCRIMINATION STATEMENT
Grand Rapids Community College creates an inclusive learning and working environment that recognizes the
value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and
employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual
orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation,
familial status, veteran status or genetics in all programs, activities, services, employment and advancement
including admissions to, access to, treatment in, or compensation in employment as required by state and
federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment,
including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent
discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of
retaliation against any person for bringing charges of discrimination or participating in an investigation. Further
information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE,
Grand Rapids, MI 49503-3295
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