We are seeking a CO Ophthalmic Clinical Supervisor who will supervise and manage clinical staff and the day-to-day clinical operations of Wilmer Bethesda. Coordinates the efficient flow of patients, staff and providers in a busy clinic environment. Recommends, develops and implements initiatives to enhance clinical operations. Acts proactively to troubleshoot problems, resolves and diffuses patient, physician and clinical staff issues. Fosters a team environment and is a mentor for clinical staff. Acts independently with professionalism and efficiency.

Specific Duties & Responsibilities

• Recruiting, hiring and onboarding clinical staff, including ophthalmic technicians and scribes.
• Training and coaching clinical staff including ophthalmic technicians and scribes.
• Manages time and attendance of clinical staff according to established guidelines.
• Daily oversight and management of clinical staff.
• Daily oversight and management of clinical operations, making changes/improvements as needed.
• Assist Clinic Manager with onboarding of new providers.
• Reviewing and updating provider’s clinical protocols as needed.
• Ordering and managing clinic supplies, instruments and clinic drugs.
• Troubleshooting clinic equipment issues/problems; communicating with Wilmer IT and/or vendor when necessary.
• Liaison between providers and techn.icians and between providers and administration.
• Filling in as technician when needed
• Resolve patient complaint’s or refer to appropriate resource.
• Managing/monitoring clinic flow, physical distancing and disinfection procedures.
• Performs other duties as assigned.

• High school Diploma/GED.
• Three (3) + years’ experience as an ophthalmic technician.
• Some supervisory or related administrative experience.
• Must have Certified Ophthalmic Assistant (COA) certification from Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) or obtain within 18 months of start date.

Classified Title: Ophthalmic Clinical Supervisor 
Job Posting Title (Working Title): CO Ophthalmic Clinical Supervisor   
Role/Level/Range: ACRO40/E/03/CF  
Starting Salary Range: Min $22.50 - Max $40.00 HRLY (Commensurate with experience) 
Employee group: Full Time 
Schedule: Monday-Friday, 8:30 am - 5:00 pm 
Exempt Status: Exempt 
Location: JH at Bethesda 
Department name: 10003315-SOM Oph Satellites 
Personnel area: School of Medicine