Job Description

Overview
Ready to make a difference as a Financial Aid Representative at SIUE?

You’ll be the friendly face (and voice) that guides students, parents, and staff through the world of financial aid. From explaining the application process to offering advice on payment policies, your role is all about providing helpful, clear, and expert guidance.

SIUE is a nationally recognized university that provides students with a high-quality education that powerfully transforms the lives of all individuals who seek something greater. Situated on 2,660 acres of beautiful woodland atop the bluffs overlooking the natural beauty of the Mississippi River’s rich bottomland and only a short drive from downtown St. Louis, the SIUE campus is home to a diverse student body of more than 12,500.

What You Will Do:

• Be the go-to person for students, parents, and staff, helping them navigate financial aid requirements and eligibility with clarity and care.
• Conduct interviews with applicants and walk them through the ins and outs of the financial aid process.
• Help students find all available financial assistance, from federal to private sources, and encourage them to secure every possible resource.
• Represent the Financial Aid Office at fun events like visit days and high school presentations, helping spread the word about financial aid opportunities.
• Participate in interviews for new hires and grad assistants, plus contribute your ideas to policy discussions when invited by the Director.
• Keep all client-facing materials fresh and up to date, ensuring your colleagues and students have the best resources at their fingertips.

Minimum Acceptable Qualifications

1. Any one or combination totaling two (2) years (24 months) from the categories below:

A. College coursework in any discipline, as measured by the following conversion table or its proportional equivalent:

• 30 semester hours equals one (1) year (12 months)
• Associate’s degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)

B. Work experience performing office, business, or customer/relations activities.

The Ideal Candidate Will Have:

• Strong understanding of professional judgment to adjust FAFSA information in response to dependency status appeals.
• In-depth knowledge of University, state, and federal financial aid programs, including eligibility criteria, application processes, and resolving inconsistencies in applicant information.
• Solid understanding of University payment policies and procedures.
• Basic knowledge of U.S. tax forms and their relationship to financial aid application information.
• Ability to counsel student borrowers on debt management, utilizing various online resources.
• Familiarity with Banner to accurately interpret and revise applicant records, including recalculating financial need.
• Proficient in using technology to access information sources and produce student correspondence via word processing and email programs.
• Working knowledge of the University and its systems to ensure smooth operations.

What We Offer:

Monday-Friday 8:00-4:30 (37.5 Hours Per Week)

SIUE offers an exceptional array of benefits to all full-time and part-time employees (50% or more receive benefits accrued at the percentage of appointment) including:

• Medical, dental, and vision insurance
• University tuition waivers (full-time receive 100% waiver of tuition)
• Life insurance
• SURS retirement plan
• Supplemental retirement savings plans
• Paid vacation and sick leave accrual
• Generous holiday schedule/paid holidays
• WorkLife programs
• Employee Assistance Program (mental health and wellness)
• Employee discounts (local and national retailers)
• Flexible Spending Account Program

Illinois Residency Requirement: Pursuant to the State Universities Civil Service System, candidates must be a current Illinois resident.

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